The Director, Public Affairs and Consumer Protection of the Federal Airports Authority of Nigeria (FAAN), Mrs Obiageli Orah says newly created directorates in the agency is aimed at bringing new nnovations, to improved customer services in the country’s airports operations and management
Orah who made this known in lagos said FAAN has gone through tremendous changes with the upgrade of the former Corporate Affairs department into the Directorate of Public Affairs and Consumer Protection, as well as the creation of a Special Duty directorate and that of the Cargo Development and Services l geared towards meeting global standard in the management of airports under FAAN.
The FAAN Director, noted that the vision of President Bola Ahmed Tinubu as encapsulated in the Renewed Hope Agenda underscored the vision of the Minister of Aviation and Aerospace Development. Festus Keyamo to create new directorates that will ensure that Nigerians and the travelling publics are offered the best services across airports in the country.
Orah while commending the minister of Aviation and Aerospace Development
said “FAAN has gone through tremendous changes in the past few months. We ve added some new directorates to the existing ones; I will start with my directorate which is public affairs and consumer protection. It is relatively a new one because we had corporate affairs but now christened public affairs and consumer protection, we also added a directorate of cargo development and services which deals with everything regarding cargo and hajj operations. We now also have a special duty directorate, one I will describe as an interventionist directorate that helps the agency intervene in any situation as the case may be.”
She further added that “Whether new or existing, every single director have the drive, the energy including the Managing Director who on her own has super energy, everyone of us have the drive to ensure that we give the best to Nigerians, the minister himself who I am sure you are equally aware of his capacity is always on the go, the vision he has for FAAN is outstanding, and I would extend that to the new hope agenda of President, Bola Tinubu because we are all here to key in into the new hope agenda.”
The FAAN spokesperson also said that “that what the new directorates and the existing ones are here to do is to serve Nigerians and we are bringing a lot of innovations, we met system in place and all we can do is to build on the system, and in building upon the system we met, changes may occur, we may modify some things but it is all in good faith in order to serve Nigerians and the travelling public better.”
“The passengers that pass through the airports deserve the best because they pay money for , they pay taxes, buy tickets and pay taxes on those tickets and all that, so we feel and know that they deserve the best. So that is why security of all passengers is very important, their safety and comfort of all our passengers are paramount to our operations.”
She stressed that they want Nigerians to be proud when they talk about FAAN, when they are passing through the airports, and to be proud of being citizens of this great country .
About The Author
