The Nigerian Institute of Public Relations (NIPR) Aviation Hub has announced plans to collaborate with the Federal Ministry of Aviation, the Nigerian Civil Aviation Authority (NCAA), the Federal Airports Authority of Nigeria (FAAN), and other key stakeholders to implement a comprehensive strategy aimed at addressing the growing incidents of unruly passenger behaviours in the country’s aviation sector.
This initiative comes in response to rising concerns over disruptive passenger conduct, which has impacted safety, disrupted operations, and tarnished Nigeria’s aviation image.
The body affirmed that the strategy aligns with the Honourable Minister of Aviation’s directive for enhanced staff training and improved public engagement across the industry.
Speaking on the initiative, Basil Agboarumi, Chairman of the NIPR Aviation Hub, said key components of the proposed strategy include enhanced staff training and capacity building, nationwide training programmes for airline and airport staff on de-escalation, conflict resolution, and customer service excellence, specialised modules covering cultural sensitivity, stress management, and crisis communication.
It will also include public awareness and passenger education, a nationwide campaign to promote courteous travel behaviours, pre-flight announcements, airport signage, and digital content highlighting penalties for misconduct.
The rest are strengthened enforcement and legal measures, implementation of a national No-Fly List for habitual offenders, strict enforcement of NCAA regulations, including fines, flight bans, and prosecution for unruly acts.
Also, the programme will ensure an industry-wide collaboration, the establishment of an Aviation Passenger Conduct Task Force to track trends and recommend policy updates and regular stakeholder engagements with airlines, security agencies, and the NCAA.
Agboarumi said further that “The safety and comfort of all passengers and Airline’s proactive education, effective communication, and firm enforcement to foster a culture of respect and compliance in Nigeria’s air travel space.”
The NIPR Aviation Hub commended the NCAA, FAAN, and the Ministry of Aviation for their leadership on this issue and urged swift adoption of the measures.
It called on airlines and the airports authorities to prioritise staff training and adopt standardised response protocols just as it urged passengers to comply with aviation regulations and report cases of misconduct.
Agboarumi also described the role of the media as indispensable in the crusade to ensure the Nigeria aviation sector is sanitise adding that the media support in public awareness campaigns for safer and more orderly travel is needed most
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