United Nigeria Airlines has apologized to all passengers affected by the cancellation of its flight, originally scheduled to take off on Thursday, December 19, at 6 am from Lagos to Asaba, which was disrupted after an ‘unruly’ passenger physically assaulted one of its crew members.
The airline said in a statement that the commotion caused by the passenger on board, just before the plane was about to take off, lasted for a long time, causing the flight to be cancelled over safety concerns.
The Airline, who said despite their respect to passengers right to express their concerns, emphasised that any form of physical or verbal assault against any crew member is a serious offense under international aviation laws and is strictly prohibited while adding that such behavior not only endangers the safety and security of everyone on board but also disrupts the travel plans of fellow passengers.
The Airline management however urged thier valued passengers to use appropriate channels, such as customer service hotlines or online feedback forms, to address any issues or dissatisfaction they may have.
They assured that their concerns will be handled efficiently and respectfully, without compromising the safety and comfort of other passengers.
United Nigeria Airlines, however said safety is not just a priority but the very foundation upon which all operations are built, adding that the are committed to maintaining the highest safety standards.
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