Acting Chief operating officer Bi Courtney Aviation services limited operators of MMA2 Tosan Duncan Odukoya has stressed the need for improved infrastructure that will enhance Nigeria’s Tourism Industry.
Duncan Odukoya made this known during a breakfast Forum hosted by Philips consulting and the Nigeria South Africa chamber of Commerce NSACC held at Eko Hotel on Tuesday.
She explained that infrastructure and process flow are foundations for building a vibrant tourism sector as the success of tourism depends on well structured and efficient infrastructure which plays a pivotal role in mapping out the travellers journey.
Duncan Odukoya, who was a panelist at the forum, noted that in MMA2 for instance, growth and improvement are key enablers for delivering world class service adding that “These enablers include rethinking technology reenginering process flow and enhancing peoples training “
She further added that the growth of MMA2 is to establish a viable value chain with a travel trade and tourism sector through innovative and customer focused marketing
She stressed that
“It’s worth noting that Bi-Courtney Aviation Services Limited after creating a culture and lifestyle Art Gallery Experience, it is currently upgrading its check-in systems through the upgrade of its Common User Passenger Processing Systems (CUPPS). This upgrade aims to reduce idle time for customers by offering shorter check-in times and more quality-controlled waiting time.She also added that “The ongoing IT infrastructure upgrade demonstrates BASL’s commitment to maintaining the highest standards in operational requirements. This includes support for seamless passenger facilitation, check-in, and boarding systems. Simultaneously, the company is upgrading its internal enterprise resource planning model to a top-notch system.”,
Duncan Odukoya stressed that air travellers of today belong to a discerning socio-economic demography and that;
“They seek transparency, corporate responsibility, and efficiency in their travel experiences. Airports must transform into major business centres offering non-aeronautical commercial, cultural, and lifestyle opportunities.”
She maintained that MMA2 as a pioneering public private airport model was not conceptualised to be just a terminal, but to serve as Gateway to tourism within and around Nigeria.
“it must begin to upscale from the linear view of processing to create a space that caters to all aspirational needs for air travel.”
She charged stakeholders to focus on infrastructure development and maintenance, recognizing its positive consequences for tourism and called for collaboration between private and public sector to be able to achieve this.
